British Columbia Complaint

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Here's an example complaint:

I have asthma and use an inhaler, so I can't wear a mask. My doctor wrote a medical exemption note for me. On February 1, 2021, I went shopping to the X Grocery Store without a mask. The store manager saw me and told me that I cannot shop there without a mask. I told him that I have a medical exemption. The manager told me that I need to put on a mask or leave. I kept saying that I have a medical exemption, but the store manager told me that it's against the law for me to be shopping without a mask. He told me that if I won't leave, he will call the police. So I left the store without being able to buy groceries for the week.

Here's how to file the complaint:

The complaint form is available on the BC Human Rights Tribunal’s website at You can file your complaint online at You can also print the complaint form, fill it out, and send it to the Tribunal’s email or office address. The Tribunal’s contact information is:

In person or by mail:

1270 - 605 Robson Street
Vancouver, B.C. V6B 5J3
Phone: 604 775-2000 or toll free (in B.C.): 1 888 440-8844
Fax: 604 775-2020
TTY: 604 775-2021
Email: [email protected]

Free legal advice be available from the BC Human Rights Clinic. The Clinic comes to the Tribunal most Mondays to give advice. The Clinic can be contacted at:

300-1140 West Pender Street
Vancouver, BC. V6E 4G1
Coast Salish Territories
Tel: 604-622-1100
Toll Free: 1-855-685-6222
Fax: 604-685-7611

Here's a sample form for your reference:

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