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British Columbia Complaint

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Here's an example complaint:

I have asthma and use an inhaler, so I can't wear a mask. My doctor wrote a medical exemption note for me. On February 1, 2021, I went shopping to the X Grocery Store without a mask. The store manager saw me and told me that I cannot shop there without a mask. I told him that I have a medical exemption. The manager told me that I need to put on a mask or leave. I kept saying that I have a medical exemption, but the store manager told me that it's against the law for me to be shopping without a mask. He told me that if I won't leave, he will call the police. So I left the store without being able to buy groceries for the week.

Here's how to file the complaint:

The complaint form is available on the BC Human Rights Tribunal’s website at http://www.bchrt.bc.ca/complaint-process/complain/file.htm. You can file your complaint online at https://angular-on-nginx-qjtfov-prod.pathfinder.gov.bc.ca/hrt/hrt. You can also print the complaint form, fill it out, and send it to the Tribunal’s email or office address. The Tribunal’s contact information is:

In person or by mail:

1270 - 605 Robson Street
Vancouver, B.C. V6B 5J3
Phone: 604 775-2000 or toll free (in B.C.): 1 888 440-8844
Fax: 604 775-2020
TTY: 604 775-2021
Email: [email protected]


Free legal advice be available from the BC Human Rights Clinic. The Clinic comes to the Tribunal most Mondays to give advice. The Clinic can be contacted at:

300-1140 West Pender Street
Vancouver, BC. V6E 4G1
Coast Salish Territories
Tel: 604-622-1100
Toll Free: 1-855-685-6222
Fax: 604-685-7611

Here's a sample form for your reference:

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