Some businesses and agencies are federal and fall under the jurisdiction of the Canadian Human Act, for example: banks, post offices, airports, airlines, the RCMP, or a federal government department. If you think that you have been discriminated against by a federal business or agency you may file a complaint with the Canadian Human Rights Commission.
Here's an example complaint:
I have asthma and use an inhaler, so I can't wear a mask. My doctor wrote a medical exemption note for me. On February 1, 2021, I went to the bank without a mask in order to deposit a check. A bank employee saw me entering the bank and told me that I cannot do business there without a mask. I told him that I have a medical exemption. The employee told me that I need to put on a mask or leave. I kept saying that I have a medical exemption, but the employee told me that it's against the law for me to be at the bank without a mask. He told me that if I won't leave, he will call the police. So I left the bank without being able to deposit my check.
Here's how to file the complaint:
In order to file a complaint, first you need to fill out a questionnaire on the Canadian Human Rights Commission’s website at https://www.chrc-ccdp.gc.ca/eng/make-a-complaint. If you pass the questionnaire, you can fill out and submit the complaint form electronically at
You can also download the form on the Commission’s website at https://www.chrc-ccdp.gc.ca/sites/default/files/2018-complaint-form.pdf, fill it out and file it by mailing it to the Commission.
The Commission’s contact information is:
Canadian Human Rights Commission
344 Slater Street,8th Floor
Ottawa, Ontario K1A 1E1
Toll Free: 1-888-214-1090