WestJet goes 'woke', kicks toddler, family off plane — whatever happened to customer service?

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On yesterday's episode of The Ezra Levant Show, Ezra talked about Canadian airliner WestJet, the company that has gone so inexplicably 'woke' that their staff called police on a young family because their small child couldn't wear a mask.

Like so many good stories these days, it all started with a tweet:

This is a violation of Transport Canada's mask regulation, which provides medical and other exemptions: https://t.co/IjaplvtA7U

If you are a passenger with a disability who has been discriminated against by @WestJet, contact me at [email protected] and we'll sue them for you. https://t.co/Ir9BxfOiet

— Ezra Levant 🍁 (@ezralevant) August 28, 2020

Not long after that tweet went out, WestJet faced a test of this zero tolerance policy, which led to the family in this instance being kicked off the plane, because their toddler couldn't wear a mask.

As Ezra wondered: 

I read that and I was confused. Most customer service oriented companies don't emphasize things that are uncomfortable, or a hassle, or bureaucratic, or irritating. You don't really emphasize that if you're in the tourism and hospitality industry.

I know it's old fashioned, but there once was a time when people actually said things like, 'the customer is always right.' Imagine saying 'the customer is always wrong,' it's like the joke 'we're not happy until you're not happy.' That's a joke but the joke is becoming real. 

Why would you boast about how strict you are with your customers? How you're going to punish people?

This is just an excerpt from a full episode of The Ezra Levant Show. To see the full monologue, plus a whole lot more, be sure to SUBSCRIBE to RebelNews+.