First reported in Blacklock's Tuesday, the agency tasked with passenger rights complaints is unable to provide bulk data on the worst offending airlines but was instead only able to categorize airlines by complaints per flight.
"In the period from April 1 to September 30 the Edmonton-based discount carrier Flair Airlines Ltd. had the highest complaint rate of 13.7 per 100 flights followed by Swoop Inc., a WestJet subsidiary (12.6 per 100 flights), Sunwing Airlines (8.6), WestJet (4.9), Air Canada (3.6) and Air Transat (2.2).
The Agency did not respond to requests for raw data used to calculate the complaint rate. Parliament in 2019 mandated an Electronic Collection Of Air Transportation Statistics program. It was intended to have all major commercial airlines submit figures on performance data for release to the public."
Canadian airports have suffered from a cascade of federal government decisions.
Airline passengers have borne the brunt of the chaos caused by the imposition of the intrusive ArriveCan app, cost-cutting lay-offs of security screeners, and the vaccine mandate firings of airline and federal employees in the federally-regulated transport sector.