Ottawa’s pandemic alert app represents more gov't waste — $7M down the drain

A federal COVID-19 alert app cost taxpayers over $20 million, including $7.5 million in salaries and contracts with firms under fraud investigation, despite minimal public use and limited effectiveness.

 

The Canadian Press / Sean Kilpatrick

A federal pandemic app, costing taxpayers over $7 million in salaries and overtime, saw minimal use despite the expense, Access to Information records show.

Despite then-Prime Minister Justin Trudeau's push, the Covid Alert app, meant to curb COVID-19, was downloaded by only 21% of Canadian mobile users, falling short of his 50% effectiveness target.

A Treasury Board memo revealed that a government app, developed in 45 days, cost $20 million, with $7.5 million for federal salaries and benefits. Millions more went to sole-sourced contractors, including GC Strategies, now under RCMP investigation for alleged billing fraud related to the $60 million ArriveCan program.

Conservative MP Kelly McCauley, chair of the Government Operations Committee, uncovered these details while probing pandemic-era contracting, as reported by Blacklock’s.

Launched on June 18, 2020, the Covid Alert app enabled COVID-19-positive users to anonymously upload a key code, alerting nearby registered users. Trudeau promoted the app, stating in 2020, "The more people use it, the better it can trace and therefore slow the spread of the virus.”

He added that a 50% uptake would make the app “extraordinarily useful” in preventing future outbreaks. When pressed on a backup plan if adoption fell short, Trudeau vaguely replied, “What we are doing, as it is, continues.”

Despite this push, the app fell far short of expectations.

A 2022 Covid App Advisory Council report “recognized that COVID Alert was unable to reach its full potential due to technological, adoption, process, resource and individual level factors.”

“… efforts were limited by resources and did not lead to significant improvements from a user perspective,” it furthered.

While COVID Alert’s usage remains limited, the Council believes that the development of such an app can help inform how digital government services can be improved to provide Canadians and public health professionals with better tools when dealing with future public health crises.

Department of Health polls revealed many Canadians viewed the app as “an invasion of privacy,” with concerns like “I don’t want the government to have access to my location data” and “I don’t trust the government to handle my data.”

This marks another costly and poorly overseen pandemic spending error, leaving Canadians questioning how millions were spent on a response with no tangible results or accountability.

Tamara Ugolini

Senior Editor

Tamara Ugolini is an informed choice advocate turned journalist whose journey into motherhood sparked her passion for parental rights and the importance of true informed consent. She critically examines the shortcomings of "Big Policy" and its impact on individuals, while challenging mainstream narratives to empower others in their decision-making.

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  • Bernhard Jatzeck
    commented 2025-10-27 21:35:53 -0400
    Another Liberal program, another financial sinkhole…..